Customer service is a necessary position in the job world today.  It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively.  With a positive attitude, employees can effectively deal with the most difficult customers and both parties can end the conversation satisfied.

With The Handling A Challenging Customer course, participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.  Through this course, participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.

Course Objectives:

• Cultivate a positive attitude

•          Manage internal and external stress

•         Develop abilities to listen actively and empathise

•          Build a rapport with customers in person and over the phone

•          Understand the diverse challenges posed by customers

•          Develop strategies to adapt to challenging circumstances