Delivering Constructive Criticism is one of the most challenging things for anyone to do. Through this course participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee requires feedback or criticism, the situation needs to be handled in a very specific way.

Delivering Constructive Criticism, will provide great benefits to your organisation. It offers options for management to nullify problematic behaviours and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Course Objectives:

·         Understand when feedback should take place

·         Learn how to prepare and plan to deliver constructive criticism

·         Determine the appropriate atmosphere in which it should take place

·         Identify the proper steps to be taken during the session

·         Know how emotions and certain actions can negatively impact the effects of the session

·         Recognise the importance of setting goals and the method used to set them

·         Uncover the best techniques for following up with the employee after the session