This course examines the basics of business etiquette: consideration for others, personal dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

·             You met someone important and had no idea what to say or do?

·             You spilled food or drink all over yourself at an important business event?

·             You showed up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette course will help your participants look and sound their best no matter what the situation.

Course Objectives:

·         Define etiquette and provide an example of how etiquette can be of value to a company or organisation.

·         Understand the guidelines on how to make effective introductions.

·         Identify the 3 C’s of a good impression.

·         Understand how to use a business card effectively.

·         Identify and practice at least one way to remember names.

·         Identify the 3 steps in giving a handshake.

·         Enumerate the four levels of conversation and provide an example for each.

·         Understand place settings, napkin etiquette and basic table manners.

·         Understand the meaning of colours in dressing for success.

·         Differentiate among the dressy casual, semi-formal, formal and black tie dress code.